First Session & FAQ
Many people have questions about the massage session process. To help guide you on your first session with us, let's go through the arrival, session, and post-session portions of the massage.
ARRIVAL: Upon arrival, you'll fill out the "New-Client" intake form and then be asked to wash your hands. After that, your therapist will show you to a massage room and will go over your intake form (your preferences, what area(s) to focus, etc.). Next, your therapist will ask you to undress to your level of comfort and if you have any questions before stepping out.
SESSION: Before reentering the room, your therapist will knock and ask if you are ready. Then your therapist will enter and begin the massage. All private areas will be covered during the full length of the massage. When the session is over, your therapist will ask you to remain on the table until after he/she has exited the room.
POST-SESSION: After you exit the room, your therapist will give you a bottle of water, or you can fill a tumbler with our ZeroWater filter in the lobby. Your therapist may go over any recommendations he/she has for you. Finally, your therapist will process payment for the session. As a reminder, the card used to book online will not be charged before the session (it is used to reserve your appointment). Using cash, check, or having a card present at checkout saves us in processing fees.
Frequently Asked Questions
Q: Do I fully undress for the session?
A: While less clothing makes it easier for us to massage properly, we always want you to be comfortable.
Q: Will I be sore later?
A: If the therapist uses deep pressure, you could expect to be sore the next day. It's recommended that you drink plenty of water after a deep tissue session to help prevent soreness.
Q: Do I have to have an appointment?
A: Yes. We are by appointment only.
Q: What do I do if I need to cancel?
A: Either call, email, or (if you are still within the cancelation window) cancel online.
Q: Can I get a massage if I am pregnant?
A: Yes. We prefer to wait until after the first trimester and ask that you get the okay from your doctor.